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FAQ




FREQUENTLY ASKED QUESTIONS
General
Certainly! We're thrilled to offer our monogramming services not only for items you already own but also for many of the fantastic products available in our shop. With a diverse range of typestyles, monogram designs, colors, and sizes, we can create a personalized touch that's just right for you.
Our most popular items for monogramming include charming totes, cozy baby blankets, adorable children's clothing, soft towels, leather purses and much more! If you have items that weren't purchased from us, we kindly request that you bring them in person. This way, we can work together to choose the perfect fonts and colors that match your style flawlessly.
We're excited to craft beautifully customized pieces that reflect your unique personality and add that extra special touch to your belongings.
We ship our custom creations to all 48 contiguous states in the U.S.! Need shipping outside this area? No problem—just reach out to us directly, and we’ll work with you to make it happen. Your satisfaction is our priority, and we’re here to ensure your order arrives safely and promptly. Let’s make your custom dreams come true!
We make shopping easy with plenty of payment options! Use your credit or debit card, PayPal, Venmo, Cash App, or Square for online purchases. For in-person shopping, we accept cash, cashier’s checks, and money orders. Please note: we don’t accept checks for online orders, and there’s a $25 fee for any returned checks. Thanks for understanding!
We want you to absolutely love your purchase from Lo Lo’s Custom Creations! If something isn’t quite right, email us at loloscc@yahoo.com within 3 days of receiving your item for a refund (excluding shipping). Please note: personalized, monogrammed, or special order items, as well as seasonal and sale items, are final sale. If your item arrives damaged, let us know within 24 hours, and we’ll replace it right away. Your happiness is our top priority!
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